facility services

How Shine Facility Services Take Advantage of Apps

Over the years, advancements in technology have made communication apps an indispensable tool for businesses. No matter the industry, apps in businesses help in extraordinary ways. They make connecting with others effortless, regardless of geographical location. Shine Facility Services takes advantage of apps by using them for communication across the company, improving our business tremendously. Here we will walk you through the effect apps have on streamlining and saving time.


Streamlining Processes

One of the main improvements our business has experienced in using apps for our business is streamlining our daily telecommunications. Because our facility services require janitors to travel throughout our servicing area, it is essential to get in touch with them in a quick and efficient manner–as time is of the essence in our field of work. Unfortunately, older technology did not permit this necessary process–making it difficult to maintain a connection between us and our employees. However, with the evolution of apps, we are able to modernize this task, eliminating redundant steps.

Offering any and every business quality cleaning service at an affordable price is always our focus and with the use of our communications app, we will be able to maintain this goal. Whether you require large commercial facility services or a smaller office cleaning service, you can contact us directly through the app and we will get to you quickly.


Saving Time

With the busyness of the day-to-day, there is nothing more frustrating than spending hours playing phone tag with another company, wasting your time and effort trying to get in touch with the person you need. Because work hours are often limited, personnel are always looking for ways to carve out more time in their days. We recognize how valuable your time is and ensure that the instant communication that this app provides you and our cleaners will save you time. Your business will not have to worry about the hassle of going through a phone line or being placed on hold when you need to contact us. The instant communication of our app allows us to connect and follow up with you as swiftly as possible.

The entire staff at Shine Facility Services takes pride in our office cleaning services. We live to make certain your office or building looks its very best for your clients. Combining our communications app, our on-site inspections, and performance tracking and feedback, we aim to provide you with the most efficient and time-saving cleaning and janitorial services available in the Bay Area.

Whether your company is a small tech startup or a large office building, we will personalize our facility services to meet your specific cleaning needs. We offer modern eco-friendly cleaning services, free of dangerous chemicals and cleaning agents to ensure the health and well-being of our staff and clients and to ensure that the necessity of environmental sustainability in business is maintained. If you are in need of a team of highly-skilled janitorial or facility management professionals who care about your building and will work diligently to exceed your expectations, contact a Shine Facility Services representative today.

janitorial services Shine Facility

Why Communication and Follow-up is Critical for Success in the Janitorial Industry

Competition is stiff in the janitorial and facilities management industries.  The more services offered by these companies, the more reasons for a progressive and an all-encompassing communication plan. Effective dialog includes both the external communications between the client and the service company and the interactions within the company itself.

A successful business needs to make sure there are no communication breakdowns externally or internally.  Shine Facility Services, a facility management company in California’s Bay Area, wants to display its dedication to its successful communication plan.


When Does Communication Go Wrong

There are two essential aspects of communication: listening, and asking the right questions.  A dedicated staff, the use of modern equipment, and 24-hour service will not matter if the client’s level of expectation is lowered by fragmented communication.  Whether the request is for janitorial services or any repairs to building systems, the professionals at Shine Facility Services are trained in both the task and the communication.

It should never be assumed that “no news is good news.”  A reputable services company will always ask for client feedback at the completion of the job.  Communication of the results will solidify the relationship with the client and will demonstrate the business will cooperate when adjustments or corrections are necessary.

Lastly, proactive actions are paramount. Bring potential problems to the attention of those in charge before they become a bigger problem. This will likely create a higher degree of trust from the client, as being honest and responsible demonstrates the value of your service.


Procedures Speak Volumes

Any company offering commercial cleaning and office maintenance services after hours will not usually get the benefit of the personal dialogue with the customer.  The use of an on-site logbook is a straightforward way to detail any concerns, complaints, and requests for follow-up.

In addition, the client needs to be made aware of the procedures regarding e-mail management.  It is important for the client to use the company’s standardized forms for repairs and tasks requests.  When a request is reduced to writing, the chances are more significant for better communication between the client and the person delivering the service.  A client will be sensitive to any break in the communication chain.

The allegiance to on-site job logs, the management of e-mails and the use of standardized forms will prove to the client that an effective communication plan is both in place and in practice.  A services company is responsible for the training of both its employees and the employees of the client, on the procedures for submitting new tasks, change orders and follow-up through the full completion of a request.


Follow-up Communication

Mistakes and miscommunications will happen.  The variable that separates the successful commercial cleaning company from the others is the manner in which these matters are handled.  Follow-up must be a part of the overall procedure and included as a section within any standardized request form. This communicates a sense of responsiveness.

Responsiveness and continued communication send the clear message that individualized and professional services are paramount to the company and its mission.

Nothing Happens Without a Plan

A successful communication plan needs to be discussed with the client.  In the competitive industries of facility maintenance and commercial cleaning, the client must be sure of the preparedness for a request, the follow-up, the responsibility for errors and the responsiveness for changes.

The quality of any offered service needs to be factually communicated to the customer and attested to by its other clients.  A successful company will always provide references.

The proud and dedicated professionals at Shine Facility Services realize the importance of effective internal and external communications to grow its market share and retain its current client base.  It is because of the active communication plan in practice that Shine Facility Services can offer the highest quality of building care and maintenance services in the Bay Area.